Shipping policy

Shipping Policy

Thank you for shopping with us! Below you will find important information about our shipping process.

Order Processing Time

All orders are processed within 1–3 business days (Monday–Friday, excluding holidays).

You will receive a confirmation email once your order has been placed and another email with tracking information once your order has shipped.

Please note that during peak seasons, promotions, or holidays, processing times may be slightly extended.

Shipping Rates & Delivery Times (United States)

We currently ship within the United States only.

Standard Shipping (U.S.)

  • Delivery Time: 3–7 business days

  • Cost: Free

Expedited Shipping (U.S.)

  • Delivery Time: 2–3 business days

  • Cost: Calculated at checkout

Delivery times are estimates and may vary depending on your location and carrier delays.

Order Tracking

Once your order ships, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update.

Incorrect or Incomplete Address

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

If you notice an error, please contact us immediately at rensynnl@gmail.com.

Lost or Delayed Packages

If your package is delayed, lost, or marked as delivered but not received, please contact us within 7 days of the delivery date. We will work with the carrier to resolve the issue.

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery with:

  • Your order number

  • Photos of the damaged item(s)

  • Photos of the packaging

We will review your request and arrange a replacement or refund if applicable.

Contact Us

If you have any questions about shipping, please contact us at:

Email: rensynnl@gmail.com
Business Hours: Monday–Friday, 9 AM–5 PM (EST)